Conveyancing
1. Tell me about BM Solutions Conveyancing
BM Solutions Conveyancing is a bespoke intermediary conveyancing service which is
a simple, slick and efficient way for you to refer your clients to a conveyancer
whilst earning an additional income up to £200 per referral.
2. How do I register for BM Solutions Conveyancing?
Simply visit our website www.bmsolutionsconveyancing.com
and click on the link to 'Register'. Please note this is not the same as the 'One
Minute Mortgage' registration. Alternatively, you can contact our helpdesk on
01844 265386 who will be happy to help you.
3. Is your conveyancing system easy to use?
Yes! The system provides a quick and easy way to refer your clients at the click
of a button. When you have registered, one of our Account Managers will contact
you to arrange a brief demonstration of how the system works. This can be completed
over the phone at a time which is convenient for you.
4. Can I change the amount of the referral fee I receive?
When you produce a quote for a client it will automatically include a £100
referral fee. The fee is adjustable allowing you to change it to a minimum of £0
or increase to a maximum of £200.Your Account Manager will show you how to
do this.
5. How do I choose a conveyancing firm?
Our conveyancing service gives you the option to choose the law firm by location,
price or broker/client rating. The client does not need to visit the conveyancers'
office, as everything is completed online or by post. Online case tracking is available
24/7 to both you and the client.
6. When will the customer get to know who their conveyancer is?
You can choose the conveyancer at the point of instruction or the firm will appoint
one for you. You will be advised of the name and full contact details of your personal
contact in your welcome pack which is issued immediately following instruction.
7. How can I get an update on a case?
Once you have registered with BM Conveyancing, you can use your new username and
password to track cases online 24/7.You can also elect to receive notification of
key milestones by letter and email.
8. If I want to contact the conveyancer, what can I do?
You can find the conveyancer's direct contact number and email address on the system.
Alternatively, our conveyancing service has a notes facility which enables both
the broker and the client to send information or ask questions to either the solicitor
or our helpdesk.
9. What if I need to speak to somebody outside of normal working hours?
We offer extended hours of service in our UK based support centres. You can call
us 7 days a week, 8am - 8pm Monday to Friday and 9am - 4pm Saturday and Sunday on
01844 265386. Alternatively, you can track cases 24/7 online at
www.bmsolutionsconveyancing.com
10. What do I do if I or my customer is not happy with the service from the conveyancer?
If you are unhappy with the service provided by the conveyancer, please contact
the helpdesk on 01844 265386. Our service also gives you the option
to rate a conveyancer's service and leave feedback.
11. Where will the conveyancer be based?
Our conveyancing service gives you the option to choose the law firm by location,
price and / or client rating. If your customer wanted a local law firm you can even
add a local solicitor to the panel. However, it isn't essential for a customer to
visit their conveyancer as case tracking is available online 24/7.
12. What do I do if I forget my username and/or password?
Please contact our helpdesk on 01844 265386 and they can help you
with this query.
13. I am trying to register but the website will not accept my FSA number. What
do I do?
The website checks the FSA number you enter against the FSA register, retrieving
the registered firm's name. If your number is not accepted, please check that you
have entered all details correctly and try again.
14. What if I change firm or my FSA details change?
Simply re-register with your new details for all future cases.