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Delivering service improvements to help you

20 June 2014

We know how important service is to you, which is why we have listened to your feedback and made improvements to ensure our service meets your expectations. Some of the key improvements we’ve made recently include:

  • Prompts to remind you at the beginning of the application of deposit, income or employment verification requirements.
  • New Hints and Tips Guides to help you understand what verification to send in and when.
  • Fax Certification Cover Sheet each time you fax us, removing the need to certify every page.
  • More robust end to end tracking system, giving greater document visibility- allowing us to prioritise your clients applications throughout the process.

Voting is now open for the Financial Adviser Service Awards. We’re the only lender who has won the Financial Adviser Five Star Service Award for nine years consecutively and we’d like to maintain this prestigious achievement.

We’d really value your vote in this year’s Financial Adviser Service Awards to make it 10 in a row. Please vote here.

Thanks for your continued support.

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If you do not have professional experience, you should not rely on the information contained on this site. If you are a professional and you reproduce any part of the information contained on this site, to be used with or to advise private clients, you must ensure it conforms to the Financial Conduct Authority's advising and selling rules.

These pages are for the use of those people who are resident and ordinarily resident in the UK and should not be regarded as an offer or invitation to sell Mortgage products in any jurisdiction other than the UK.

Birmingham Midshires is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered office; The Mound, Edinburgh, EH1 1YZ

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 169628. Telephone number 0345 850 5000. Telephone calls may be monitored or recorded.

Financial Adviser - Service Awards 2016

House Purchase
First Time Buyer
Existing Mortgage Customers only
Available for further borrowing
Further Borrowing only
Only available with BM Conveyancing
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