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NOTICE OF CHANGE TO YOUR ONLINE SECURITY

20th November 2017

IMPROVEMENTS TO YOUR ONLINE SECURITY

Your online security is important to us, so we’re taking steps to improve the broker identification process on internet accounts.

These changes will take place over the coming months from December 2017 to April 2018 in a phased approach. Don’t worry, your account remains secure and you don’t need to take any action until prompted to online, in the meantime please continue to use your current password and memorable security information.

DETAILS OF THE CHANGES

We will be updating our password policy and guidelines. As a result we may ask you to update your password and will also need you to provide a different type of memorable information before you login.

You will only be asked to change your security information after you have successfully provided your existing security information on the login page.

REMEMBER TO KEEP YOUR SECURITY INFORMATION SAFE

It is important you protect your personal details and keep your information safe. Please do not share your passwords or memorable information with anyone else.

We will never contact you and ask you to tell us your Online Password or memorable information.

If you are worried that someone else may have acquired your password or memorable information please call us on 0345 850 5000 and select option 1 where further technical support will be provided.

For the use of mortgage intermediaries & other professionals only

If you do not have professional experience, you should not rely on the information contained on this site. If you are a professional and you reproduce any part of the information contained on this site, to be used with or to advise private clients, you must ensure it conforms to the Financial Conduct Authority's advising and selling rules.

These pages are for the use of those people who are resident and ordinarily resident in the UK and should not be regarded as an offer or invitation to sell Mortgage products in any jurisdiction other than the UK.

Birmingham Midshires is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered office; The Mound, Edinburgh, EH1 1YZ

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 169628. Telephone number 0345 850 5000. Telephone calls may be monitored or recorded.

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