Broker Help Desk 0345 850 5000

For the use of mortgage intermediaries & other professionals only.

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Intermediary Service Support

Our Intermediary Service Support team are available 9am to 5pm Monday Friday with the exception of Wednesday when they are available 10am to 5pm.

For queries with:

Registering on BM Solutions Online
Technical issues when keying a New application or Product Transfer
Broker panel
Mortgage procuration fees

If your online account is locked or you require a password reset please select the 'Forgotten password' link from the Sign in screen on BM Solutions Online.

Call us on 0345 124 1388 and select one of the options below:

Option 1 - If you are experiencing a technical problem while keying a Buy to Let or Let to Buy mortgage or Product Transfer application.

Option 2 - If your business details have changed, you have forgotten your user ID, you require support in registering with us or wish to discuss our privacy notice.

Option 3 - If you have a query regarding procuration fees.

For queries relating to using BM Solutions Online, or if you are waiting for a one time password following registration, please contact your Business Development Manager.

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For the use of mortgage intermediaries & other professionals only

If you do not have professional experience, you should not rely on the information contained on this site. If you are a professional and you reproduce any part of the information contained on this site, to be used with or to advise private clients, you must ensure it conforms to the Financial Conduct Authority's advising and selling rules.

These pages are for the use of those people who are resident and ordinarily resident in the UK and should not be regarded as an offer or invitation to sell Mortgage products in any jurisdiction other than the UK.

Birmingham Midshires is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered office; The Mound, Edinburgh, EH1 1YZ

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 169628. Telephone number 0345 850 5000. Telephone calls may be monitored or recorded.