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For new business enquiries and case updates you can call us on the numbers below:

0345 850 5000

Lines are open Monday to Friday 8:00am–6:00pm.

Calls may be monitored and recorded for security and training purposes. 0345 numbers may not be available outside the UK (call 01422 861005 from outside the UK). The price of calls will vary by provider.

Making a Complaint

Should you have a problem we want to resolve this to your satisfaction in a timely manner. For guidance on logging complaints please view our complaints page for full details.


Financial Adviser - Service Awards 2020

Document Upload

INTERMEDIARY DOCUMENT UPLOAD

Our integrated document upload process allows you to securely upload documents to support your customer’s application without having to leave our system.

  • When submitting a BTL purchase, LTB or remortgage application using BM Solutions Online, click ‘Upload Document’ within the application system
  • Applications must be fully submitted and all fees paid before the document upload service becomes visible
  • File formats accepted are: PEG, JPG, BMP, TIFF, TIF or PDF and up to 10MB document
  • Browser compatibility is: IE10, IE11, Edge, Firefox, Chrome, Safari
  • For more information, see our Document Upload Guide

Mortgage Portal 

 HOW TO GET REGISTERED WITH THE MORTGAGE PORTAL

To request access, send an email to DocumentUploadRegistrationBMSolutions@lloydsbanking.com and include the following information:

  • First name
  • Last name
  • Email address (must be unique and not a shared email e.g. info@ or enquiries@)
  • Phone number
  • Firm name (as per your FCA registration)
  • Company FCA number
  • BDM contact

 HOW TO ACCESS THE MORTGAGE PORTAL

Navigate to the Mortgage Portal system and enter your Username and Password.


 COMPLETING THE PORTFOLIO LANDLORD SECTION

Please see our Document Upload Guide for help with completing the Portfolio Landlord section. Alternatively, we have a short video that can guide you through this if you prefer.


 UPLOADING DOCUMENTS USING THE MORTAGE PORTAL

See our Document upload Guide for uploading documents.


For the use of mortgage intermediaries & other professionals only

If you do not have professional experience, you should not rely on the information contained on this site. If you are a professional and you reproduce any part of the information contained on this site, to be used with or to advise private clients, you must ensure it conforms to the Financial Conduct Authority's advising and selling rules.

These pages are for the use of those people who are resident and ordinarily resident in the UK and should not be regarded as an offer or invitation to sell Mortgage products in any jurisdiction other than the UK.

Birmingham Midshires is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered office; The Mound, Edinburgh, EH1 1YZ

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 169628. Telephone number 0345 850 5000. Telephone calls may be monitored or recorded.

House Purchase
Remortgage
First Time Buyer
Existing Mortgage Customers only
Available for further borrowing
Further Borrowing only
Only available with BM Conveyancing
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