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For new business enquiries and case updates you can call us on the numbers below:

0345 850 5000

Lines are open Monday to Friday 8:00am–6:00pm.

Calls may be monitored and recorded for security and training purposes. 0345 numbers may not be available outside the UK (call 01422 861005 from outside the UK). The price of calls will vary by provider.

Making a Complaint

Should you have a problem we want to resolve this to your satisfaction in a timely manner. For guidance on logging complaints please view our complaints page for full details.


Financial Adviser - Service Awards 2020

Amend Your Company Details

If you are an existing introducer to BM Solutions, to request an additional payment route to a mortgage club/network or to amend the details we hold about your company, email bmsolutions@lloydsbanking.com with the following information. All details are mandatory:

1. Type of request - please state one:

  • New contact (new to BM Solutions)
  • New/additional payment route
  • Amend intermediary details - provide what details you wish to amend and current active online User ID

2. Type of intermediary - please state one:

  • Mortgage broker
  • Estate agent
  • Accountant
  • Builder
  • Solicitor

3. Personal details:

Before providing the personal information below, please view our Privacy Notice. Provide all of the following:

  • Forename
  • Middle name(s)
  • Surname
  • Company name
  • Address (including Post Town and Post Code)
  • Telephone number
  • Mobile number
  • Email address
  • Name of business development manager (if applicable)
  • Name of your network/mortgage club/payment route(s)*.
*If you are registered as an appointed representative please ensure that the required payment route has been authorised by your principal.

4. Mortgage regulation permissions:

Appointed representative - provide:

  • Company FCA number
  • Principal FCA number
  • Principal name

For the use of mortgage intermediaries & other professionals only

If you do not have professional experience, you should not rely on the information contained on this site. If you are a professional and you reproduce any part of the information contained on this site, to be used with or to advise private clients, you must ensure it conforms to the Financial Conduct Authority's advising and selling rules.

These pages are for the use of those people who are resident and ordinarily resident in the UK and should not be regarded as an offer or invitation to sell Mortgage products in any jurisdiction other than the UK.

Birmingham Midshires is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered office; The Mound, Edinburgh, EH1 1YZ

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 169628. Telephone number 0345 850 5000. Telephone calls may be monitored or recorded.

House Purchase
Remortgage
First Time Buyer
Existing Mortgage Customers only
Available for further borrowing
Further Borrowing only
Only available with BM Conveyancing
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