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Existing Customers

If you are an existing customer


Please refer to www.bmmortgages.co.uk

To speak to our Servicing Team about an existing mortgage


Please call us on 0345 300 2627 (lines are open Monday to Friday 8am to 8pm, Saturday 9am to 1pm).

If you need to update information on an Existing Mortgage Account


Please call us on 0345 300 2627 (lines are open Monday to Friday 8am to 8pm, Saturday 9am to 1pm).

If your mortgage is coming to the end of the term


Please contact our End of Term team on 0800 056 2980.

If you need to speak to the Collections department


Please contact us on 0808 145 0369.

If your mortgage scheme is no longer available


Please speak to our Specialist Remortgage Team on 0345 608 0263.

If you want to make an overpayment


If you would like to make an over payment, please see our dedicated overpayments page on BM Mortgages for the payment details.

If you need to move to a single direct debit

If you need to update an account to submit A PT or FAD


Please use our form to request an update to an account for a product transfer of further advance.

If you have a flexible BTL Mortgage


This form is to be used to enable customers to transact a product transfer and/or a further advance application where customers currently have a BTL flexible mortgage, which is a scheme no longer available.

How to convert an account number


In some instances our system and online forms require the account number to be in a 14 digit format.

If the account number has 12 digits, remove the forward-slash (/) and the dash (-) and replace with 00 at the end: 60/02013198-10 converts to 60020131981000

If the account number has 11 digits and only 1 digit after the dash (-) then remove the forward-slash (/) and replace the dash (-) with a 0 and add 00 at the end: 60/02013198-1 converts to 60020131980100

If the account number has 11 digits and 2 digits after the dash (-) then remove the dash (-) replace the forward-slash (/) with a 0 and add 00 at the end: 60/2013198-01 converts to 60020131980100

If the account number has 10 digits then you will need to replace both the forward-slash (/) and dash (-) with a 0 and add 00 at the end: 60/2013198-1 converts to 60020131980100

If an existing customer has paid ERC's and wants to product transfer


This form is to be used to enable customers to transact a product transfer following payment of an Early Repayment Charge.

For the use of mortgage intermediaries & other professionals only

If you do not have professional experience, you should not rely on the information contained on this site. If you are a professional and you reproduce any part of the information contained on this site, to be used with or to advise private clients, you must ensure it conforms to the Financial Conduct Authority's advising and selling rules.

These pages are for the use of those people who are resident and ordinarily resident in the UK and should not be regarded as an offer or invitation to sell Mortgage products in any jurisdiction other than the UK.

Birmingham Midshires is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered office; The Mound, Edinburgh, EH1 1YZ

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 169628. Telephone number 0345 850 5000. Telephone calls may be monitored or recorded.

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