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Existing Customers

If you are an existing customer

Please refer to

To speak to our Servicing Team about an existing mortgage

Please call us on 0345 300 2627 (lines are open Monday to Friday 8am to 8pm, Saturday 9am to 1pm).

If you need to update information on an Existing Mortgage Account

Please call us on 0345 300 2627 (lines are open Monday to Friday 8am to 8pm, Saturday 9am to 1pm).

If your mortgage is coming to the end of the term

Please contact our End of Term team on 0800 056 2980.

If you need to speak to the Collections department

Please contact us on 0808 145 0369.

If your mortgage scheme is no longer available

Please speak to our Specialist Remortgage Team on 0345 608 0263.

If you want to make an overpayment

If you would like to make an over payment, please see our dedicated overpayments page on BM Mortgages for the payment details.

If you need to move to a single direct debit

If you need to update an account to submit A PT or FAD

Please use our form to request an update to an account for a product transfer of further advance.

If you have a flexible BTL Mortgage

This form is to be used to enable customers to transact a product transfer and/or a further advance application where customers currently have a BTL flexible mortgage, which is a scheme no longer available.

For the use of mortgage intermediaries & other professionals only

If you do not have professional experience, you should not rely on the information contained on this site. If you are a professional and you reproduce any part of the information contained on this site, to be used with or to advise private clients, you must ensure it conforms to the Financial Conduct Authority's advising and selling rules.

These pages are for the use of those people who are resident and ordinarily resident in the UK and should not be regarded as an offer or invitation to sell Mortgage products in any jurisdiction other than the UK.

Birmingham Midshires is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered office; The Mound, Edinburgh, EH1 1YZ

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 169628. Telephone number 0345 850 5000. Telephone calls may be monitored or recorded.

House Purchase
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Existing Mortgage Customers only
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Only available with BM Conveyancing
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