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Submitted Mortgage Application

To ensure you get the quickest response to any question or query follow the below contact points:

Help submitting documents

For an update on your application


Please refer to your latest email updates and summary page of the application on BM Solutions Online. Where you still need to talk to us on the status of the case please call 0345 850 5000 (01422 861005 from outside the UK). Lines are open Mon - Fri 8am 6pm. For Portfolio Landlord Applications please call 0345 602 0914 Lines are open Monday to Friday 8am - 5pm.

To make changes to an application


Please view our Keying Hints & Tips Guide (PDF, 1.8MB). If you need to make changes to the employment details, conveyancer details or make a minor amendment to the property address, please complete the BM Contact form (PDF, 78KB) and upload to the integrated document upload on the application.

If you have submitted a Portfolio Landlord Application

Posting Documents


All documentation should be uploaded via BM Solutions Online. If we do ask you to post us any documents, our address is: BM Solutions Processing, PO Box 834, Leeds, LS1 9PW.

For the use of mortgage intermediaries & other professionals only

If you do not have professional experience, you should not rely on the information contained on this site. If you are a professional and you reproduce any part of the information contained on this site, to be used with or to advise private clients, you must ensure it conforms to the Financial Conduct Authority's advising and selling rules.

These pages are for the use of those people who are resident and ordinarily resident in the UK and should not be regarded as an offer or invitation to sell Mortgage products in any jurisdiction other than the UK.

Birmingham Midshires is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered office; The Mound, Edinburgh, EH1 1YZ

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 169628. Telephone number 0345 850 5000. Telephone calls may be monitored or recorded.

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