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Conveyancing

1. Tell me about BM Solutions Conveyancing

BM Solutions Conveyancing is a bespoke intermediary conveyancing service which is a simple, slick and efficient way for you to refer your customers to a conveyancer as part of the mortgage application process.

2. How do I register for BM Solutions Conveyancing?

Simply visit our website www.bmsolutionsconveyancing.com and click on the link to 'Register'. Please note this is not the same as the 'One Minute Mortgage' registration. Alternatively, you can contact our helpdesk on 01844 265386 who will be happy to help you.

3. Is your conveyancing system easy to use?

Yes. BM Solutions Conveyancing provides a quick and easy way to refer your customers to a conveyancer at the click of a button. Once you have registered, your BM Solutions Business Development Manager will be happy to help or please call our dedicated UK based helpdesk on 01844 265386 with any queries you may have.

4. Can I change the amount of the referral fee I receive?

When you produce a quote for a customer it will automatically include a fixed introducer fee which cannot be altered. The fee is fixed to ensure consistent outcomes for different customers with the same conveyancing needs.

5. How do I choose a conveyancing firm?

Our conveyancing service gives you the option to choose the law firm by location, price or broker/customer rating. The client does not need to visit the conveyancers' office, as everything is completed online or by post. Online case tracking is available 24/7 to both you and the client.

6. When will the customer get to know who their conveyancer is?

When using BM Solutions Conveyancing you can choose the conveyancer at the point of instruction or your chosen firm will appoint one for you. You will be advised of the conveyancer’s name and full contact details in their Welcome Pack which will be issued within 48hrs of placing the instruction.

7. How can I get an update on a case?

Once you have registered with BM Solutions Conveyancing, you can use your new username and password to track cases online 24/7.You can also elect to receive notification of key milestones by letter and email.

8. If I want to contact the conveyancer, what can I do?

You’ll find a ‘notes’ facility on the BM Solutions Conveyancing system which enables both the broker and customer to send information to or ask questions of either the conveyancer or the BM Solutions Conveyancing helpdesk. This method of contact is recommended as it will automatically provide an audit trail for future reference. Alternatively, you can find the conveyancer’s direct contact number and email address on the system.

9. What if I need to speak to somebody outside of normal working hours?

We offer extended hours of service from our UK based helpdesk on 01844 265386. You can call us 7 days a week.

Monday to Thursday 8am – 8pm
Friday 8am – 6pm
Saturday 9am – 4pm
Sunday 10am – 1pm

Alternatively, you can track cases 24/7 online at www.bmsolutionsconveyancing.com

10. What do I do if I or my customer is not happy with the service from the conveyancer?

If you are unhappy with the service provided, please let us know by adding a complaint to the system or contacting the helpdesk on 01844 265386 immediately, the sooner we are aware of any potential issues the quicker they can be resolved. Our system also gives you the opportunity to rate your service provider and leave feedback if this is desired.

11. Where will the conveyancer be based?

The BM Solutions Conveyancing panel allows you to select your conveyancer by location, price or rating and provides extensive geographical coverage so there will always be a firm close by. For those occasions where there is no local firm one can be added although this process is not immediate and should not be relied upon for individual cases.

12. What do I do if I forget my username and/or password?

Please contact our helpdesk on 01844 265386 and they can help you with this query.

13. I am trying to register but the website will not accept my FCA number. What do I do?

The website checks the FCA number you enter against the FCA register, retrieving the registered firm's name. If your number is not accepted, please check that you have entered all details correctly and try again. Alternatively contact the helpdesk on 01844 265386.

14. What if I change firm or my FCA details change?

Simply re-register with your new details for all future cases, as it is essential we hold your most up-to-date information to ensure the highest possible level of service can be provided at all times.

For the use of mortgage intermediaries & other professionals only

If you do not have professional experience, you should not rely on the information contained on this site. If you are a professional and you reproduce any part of the information contained on this site, to be used with or to advise private clients, you must ensure it conforms to the Financial Conduct Authority's advising and selling rules.

These pages are for the use of those people who are resident and ordinarily resident in the UK and should not be regarded as an offer or invitation to sell Mortgage products in any jurisdiction other than the UK.

Birmingham Midshires is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered office; The Mound, Edinburgh, EH1 1YZ

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 169628. Telephone number 0345 850 5000. Telephone calls may be monitored or recorded.

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