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For new business enquiries and case updates you can call us on the numbers below:

0345 850 5000

Lines are open Monday to Friday 8:00am–6:00pm.

Calls may be monitored and recorded for security and training purposes. 0345 numbers may not be available outside the UK (call 01422 861005 from outside the UK). The price of calls will vary by provider.

Making a Complaint

Should you have a problem we want to resolve this to your satisfaction in a timely manner. For guidance on logging complaints please view our complaints page for full details.

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BM Solutions Online


New Buy to Let and Let to Buy mortgage applications can be submitted using our BM Solutions Online system. To register to place business click here.

Our online service offers you a fast and easy way to process your clients mortgage applications:

  • Clear and simple client fact find at the start of the application to confirm how the application will be regulated
  • Document upload functionality built into the application process, meaning you don't need to leave the system to submit your clients documents to us
  • Level of advice can be specified as 'advised' or 'execution only' which will be carried though to the illustration and offer documents for your client
  • Administration assistants can be registered on the system with their own log-in credentials allowing administrators to key applications on your behalf
  • Alternative lending proposals (where available) at decision stage and an online appeals process is available

System availability 8am-8pm Mon-Fri, 9am-6pm weekends.

The system can be used to submit new Buy to Let and Let to Buy mortgage applications only.

Product Transfer and Further Advance applications must be submitted using the One Minute Mortgage.

View our Frequently Asked Questions for more information.

For the use of mortgage intermediaries & other professionals only

If you do not have professional experience, you should not rely on the information contained on this site. If you are a professional and you reproduce any part of the information contained on this site, to be used with or to advise private clients, you must ensure it conforms to the Financial Conduct Authority's advising and selling rules.

These pages are for the use of those people who are resident and ordinarily resident in the UK and should not be regarded as an offer or invitation to sell Mortgage products in any jurisdiction other than the UK.

Birmingham Midshires is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered office; The Mound, Edinburgh, EH1 1YZ

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 169628. Telephone number 0345 850 5000. Telephone calls may be monitored or recorded.

House Purchase
First Time Buyer
Existing Mortgage Customers only
Available for further borrowing
Further Borrowing only
Only available with BM Conveyancing
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