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16th January 2024

We are making it easier for you if you need to cancel a product transfer (PT).

Until a PT completes (which happens in the month before the new product takes effect) you can click the 'Cancel' button within the PT tiles on your My Applications page.

Once the PT has completed the 'Cancel' button no longer shows, you will no longer need to call our support team and will now be able to complete an online form on our website to request the cancellation.

Please do not call to make a cancellation request, or check this has been actioned, you will receive an update within 24 hours of submitting the request.

Please see our Product transfer page for further details and the online PT cancellation form.

For the use of mortgage intermediaries & other professionals only

If you do not have professional experience, you should not rely on the information contained on this site. If you are a professional and you reproduce any part of the information contained on this site, to be used with or to advise private clients, you must ensure it conforms to the Financial Conduct Authority's advising and selling rules.

These pages are for the use of those people who are resident and ordinarily resident in the UK and should not be regarded as an offer or invitation to sell Mortgage products in any jurisdiction other than the UK.

Birmingham Midshires is a division of Bank of Scotland plc. Registered in Scotland No. SC327000. Registered office; The Mound, Edinburgh, EH1 1YZ

Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial Services Register number 169628. Telephone number 0345 850 5000. Telephone calls may be monitored or recorded.

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